Return and Refund Policy

Last updated: October 12, 2026

At TozaniqueGroup LLC, customer satisfaction is important to us. We aim to provide quality products and a positive shopping experience.

Return Eligibility

Customers may request a return within [30 days] of receiving their order, provided the item is unused, in its original condition, and includes its original packaging where applicable.

Certain items may not be eligible for return due to their nature or applicable legal requirements. Any exclusions will be communicated clearly.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at [your customer service email] with your order number and photographs of the issue. We will review the request and provide appropriate assistance.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers may be responsible for return shipping costs for eligible returns that are not related to a damaged, defective, or incorrect item. Where applicable law requires otherwise, the law will prevail.

How to Request a Return

To request a return or refund, contact us at [your customer service email] and include your order number and reason for the request.

Nothing in this policy limits any consumer rights that cannot legally be excluded.